Checkout & Order Confirmation

How DabDash checkout works — guest and returning customer flows, delivery time slots, cash-on-delivery ordering, and the order confirmation page.

Checkout page for a guest customer showing name, email, phone, delivery address, and delivery time fields — The checkout page — contact details, delivery address, and a delivery time picker.

Overview

This is where the order is placed. The delivery address and zone are already set from the cart page. All orders are cash on delivery — there is no credit card form and no online payment. The driver collects payment in cash when the order arrives.

The checkout page shows a summary of the cart, contact details, and a delivery time picker. Once everything looks right, one click places the order.

Guest Checkout

Customers who are not logged in fill in their name, email, phone number, and delivery details. An account is not required to place an order.

Returning Customer Checkout

Customers who are logged in see their saved details already filled in. The name, email, phone, and address carry over from the account. Just pick a delivery time and confirm.

Checkout page for a logged-in customer with name, email, and phone pre-filled from the account — Returning customer checkout — saved details are filled in automatically.

Delivery Time

Available delivery slots are shown as time windows. Full slots are not shown — only open times appear. Picking a time locks it in for the order.

The available times depend on the store's delivery schedule and how many orders are already booked in each slot.

ID Verification

Some stores require a government-issued photo ID before an order can be placed. When this is enabled, an ID Verification section appears on the checkout page.

ID already on file: If your account already has a verified ID, a green confirmation appears and no upload is needed.
Upload a new ID: Take a clear photo of your government ID (driver's licence, passport, or national ID card) and upload it. Accepted formats: JPG, PNG, or WebP up to 10 MB.
ID on file but not yet verified: If you have previously uploaded an ID that hasn't been reviewed yet, a preview of your existing photo appears. You can replace it or keep it.

Your uploaded ID is stored securely and is only visible to the store owner. It is never shared with third parties.

Placing the Order

Clicking Place Order confirms everything. There is no payment step — cash on delivery means the driver collects payment at the door.

If any required fields are missing, an error message points to what needs to be filled in. Nothing is submitted until all details are complete.

Order Confirmation

After placing the order, a confirmation page shows the order number, what was ordered, delivery details, and the total amount due on delivery.

Logged-in customers can also find this order in their account order history at any time.

Frequently Asked Questions

Does DabDash take online card payments?

No. DabDash stores use cash on delivery. Customers place orders online and pay the driver in cash when the order arrives. There is no credit card form at checkout.

What happens after placing an order on a DabDash store?

A confirmation page shows the order number, delivery details, and a summary of what was ordered. The store receives a notification and the order appears in their dashboard ready to process.

Can customers check out without creating an account?

Yes. Guest checkout is always available. Customers enter their name, email, phone, and delivery address without signing up. Logged-in customers see their saved details pre-filled.

How do delivery time slots work at checkout?

The checkout page shows available delivery windows. Each slot has a time range and limited capacity. Full or past-cutoff slots are not shown. Picking a time locks it in for the order.